If after our advice, the customer is still unhappy with their purchase and would prefer to be refunded, a refund will be made if the customer first initiated contact within the return window of 14 days of receiving their order.
After our payments team has confirmed your return request, the refund will show up in your account usually between 5 and 10 working days.
Order number# (This will be on your order confirmation email)
Video or photos of the faulty product (if applicable)
Reasons for return