What if you have received incorrect or damaged items?
If you have received the incorrect items or the items you have received are faulty, damaged, or unusable, please email us at email@example.com and we'll either refund the unusable items or send out replacements. We may require visual evidence of what you received so please be prepared to provide our support team with enough information and pictures/videos if requested.
What if you wish to return your items?
We appreciate that due to the living organism element of our products, there are many factors involved in getting the most out of them. Weather, climate, location, insect species & more can all influence your experience, so unfortunately not everybody will be able to trap thousands of flies and keep them off their animals so easily.
For this reason, we offer a full 14-day refund and return policy even if your products have been used. The 14 days begins on the delivery date of your order.
Due to the fact that it is impossible to know how well our products will work without setting them up on your property, lots of our returns are products that have been opened and used.
For this reason, we often donate returned items on to animal shelters and large farming organizations that need lots of fly trap cover.
To initiate a return:
Get in touch with our team at Support@theranchflytrap.com to let them know you would like to return your items and they will send you an address to send the items on to.
Once you provide proof of postage, we will initiate a full refund (Excluding shipping costs).
Please allow 3-5 business days for this to arrive in your bank account.
How do I change or cancel my order?
Please contact us ASAP if you need to modify or cancel your order. Make sure to provide your order number and modification you would like to make and we'll confirm once the modification has been made. Please note, any orders that have already been packed and shipped cannot be modified, or canceled once it leaves our facility.
To request an exchange or refund, contact us at firstname.lastname@example.org.
Please include the following:
- Order number# (This will be on your order confirmation email)
- Video or photos of the faulty product (if applicable)
- Reasons for return
*If 14 days or more have passed since you received the order, we reserve the right to refuse a replacement or refund request.