What is our returns policy?
If you have received the incorrect items or the items you have received are faulty, damaged, or unusable, please email us at email@example.com and we'll either refund the unusable items or send out replacements. We may require visual evidence of what you received so please be prepared to provide our support team with enough information and pictures/videos if requested.
If you are not satisfied with our products, for whatever reason, you may return them to us for a full refund within 14 days of receiving your order. If you're making a return due to poor results or you're unhappy with our product, our team may ask a few questions about how you set it up as they may be able to help the effectiveness.
All we ask is you give the traps a quick rinse/clean up and then we'll send an address to send them back to. Because they are most likely not resellable to another customer due to being used, we often send them to horse or animal sanctuaries to get some further life out of them! We'll need proof of postage of your return before we can credit your account with the refund.
When will I receive my refund?
After our payments team has reviewed your return inquiry, the refund will show up in your account usually between 5 and 10 working days.
To request an exchange or refund, contact us at firstname.lastname@example.org.
We'll just need the following:
- Order number# (This will be on your order confirmation email)
- Video or photos of the faulty product (if applicable)
- Reasons for return