After your order is placed, it will take us 24 hours to pack your order and ship it out. Once shipped, depending on your state it will take 3-5 days for you to receive your order. 

All orders ship from our warehouse in Indiana.

If you'd like to return your products for a refund, please send our support team an email - support@theranchflytrap.com and leave us with a reason why you wish to return your order for a refund.

Please note: We can only refund orders where the product is in brand new, resellable condition due to potential hygiene risks.

If you wish to refund your order because you're not having the results that you hoped for, please reach out to our support team and our fly catching experts will be able to help you. 

CLICK HERE FOR OUR FULL RETURNS/REFUNDS POLICY 

If you received a damaged product, or you are missing parts of your order, please send us an email at support@theranchflytrap.com and let us know, we'll gladly replace any damaged or missing items at our expense. 

We will require photo or video evidence of the damaged goods you received before making any replacement arrangements. 

Please check in your inbox from an email from us, we typically send an instructions email around 48 hours after you place your order.

Inside the email, it will contain links to videos showing exactly how to set up your Fly Traps, as well as our most helpful tips so you can achieve maximum results.

Click here for our instructions & help center.

Not a problem! If you're struggling to get results using our products, please reach out to our customer support team. Our agents specialize in catching flies and will be more than happy to help you if you're having any difficulty with set up or achieving the results you expected. 

Yes - our bait is nontoxic although we would recommend setting up traps in a place where your animals won't become interested in eating it. 

There's no real right answer for this, the effectiveness of each trap will vary from property to property. If you have a large space of land and keep animals, we highly recommend that you try both of our traps. We've made it super easy to shop for both traps and saving your hard-earned money by combining them both in our NEW bundles!

Each and every trap arrives with a single pack of our new super-effective bait recipe. 
You can also buy our bait separately as a pack of 5, perfect for topping up your traps with fly attractant after emptying them. 

If you're looking for a homemade/DIY recipe, here are a few examples of what has worked for customers in the past: 

• Eggs mixed with beer or milk (wait for the solution to turn bad)
• Raw fish or stinky meats
• Wet cat food mixed with beer, water, or milk.
• Animal poop (YUK, we know, but it has had great results in the past)

Please note: If you do try homemade baits it's important to experiment with different solutions due to fly behavior being different property to property.

Our new barrel traps are 100% reusable, just unscrew the lid and dispose of the flies where necessary, top up with fresh bait and you're good to go again!

For our net traps, they can be quite difficult to empty, we do not promote them as reusable but it is possible. Some customers have gotten creative by vacuuming the flies out of the trap through the small hole and others have cut holes into the mesh at the top to create a 'trap door' to empty. 

Please note: our net traps will catch tens of thousands of flies before needing to be reused/replaced, the only variable you should change is the bait if it becomes full of drowned flies or dries out.