Have some questions?
Read our most common queries below.
SHIPPING/RETURNS
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I just placed an order, when will it arrive?
After your order is placed, it will take us 24 hours to pack your order and ship it out. Once shipped, depending on your state it will take 3-5 days for you to receive your order.
All orders ship from our warehouse in Indiana.
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What is your returns policy?
If you'd like to return your products for a refund, please send our support team an email - support@theranchflytrap.com and leave us with a reason why you wish to return your order for a refund.
Please note: We can only refund orders where the product is in brand new, resellable condition due to potential hygiene risks.
If you wish to refund your order because you're not having the results that you hoped for, please reach out to our support team and our fly catching experts will be able to help you.
Please note, we only accept returns on orders that are within a 14 day window of being delivered.
CLICK HERE FOR OUR FULL RETURNS/REFUNDS POLICY
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My order arrived damaged or with missing parts, what do I do?
If you received a damaged product, or you are missing parts of your order, please send us an email at support@theranchflytrap.com and let us know, we'll gladly replace any damaged or missing items at our expense.
We will require photo or video evidence of the damaged goods you received before making any replacement arrangements.
OUR PRODUCTS
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Where can I find instructions?
Please check in your inbox from an email from us, we typically send an instructions email around 48 hours after you place your order.
Inside the email, it will contain links to videos showing exactly how to set up your Fly Traps, as well as our most helpful tips so you can achieve maximum results.
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I'm struggling to get results, what do I do?
Not a problem! If you're struggling to get results using our products, please reach out to our customer support team. Our agents specialize in catching flies and will be more than happy to help you if you're having any difficulty with set up or achieving the results you expected.
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Are your products safe to use near animals?
Yes - our bait is nontoxic although we would recommend setting up traps in a place where your animals won't become interested in eating it.
GET IN TOUCH!
If you're having any issues with our products or need any assistance please reach out to our support team:
Support@theranchflytrap.com
SEE WHAT PEOPLE ARE SAYING!
★ ★ ★ ★ ★
''Everyone should buy at least 2 for this upcoming season. These traps are safe around animals and kids. And they last longer than the original fly strips which are gross and not safe around kids. Messy. Ewww. Way easier to clean''
- Emilie Blevins
★ ★ ★ ★ ★
''Having a lot of farm animals means having a lot of flies which I hate. The Ranch Fly Trap eliminates the flies without those sticky and gross fly traps.''
- Mildred Pulley
Need help? Get in touch below.